Gaming Systems

This is the number for repairs.

I have been wondering what the service request # is. When i go online and " Check your repair status by using the service request number " the number they gave me on the phone never works. They gave me a straight up 10 digit number that looks like this. 1076*2**3* - the *'s are numbers.

I enter that number and my postal code and it still hasn't been working yet.

Can someone tell me how to retrieve your service request number , and if the number i have is the service request number then how come it's not working?

Also these were received in my email from Microsoft/UPS. Are they relevant to the service request #?
Reference Number 1: 1076*2**3*
Reference Number 2: 61*0*9*6*5*6

I noticed that reference # 2 is my serial # and the reference #1 is the number they gave me over the phone. Once again, the *'s symbolizes the numbers i blanked out.

Thank you very much - will vote best answer